Westfield Rattan Postage and Returns Policy

Postage Policy

Next Day Delivery

At Westfield Rattan, we are committed to providing our customers with prompt delivery. We offer next day delivery on all orders. Please note that orders placed after 11am will be dispatched the following business day, so please allow up to 48 hours for your delivery.

Delivery Delays

While we ensure that your order is dispatched on time, we are not in control of the postal company. As a result, occasional delays may occur due to unforeseen circumstances. We apologize for any inconvenience caused by these delays and appreciate your understanding.

International Postage

For customers outside of the UK, postage will not be free. Shipping costs will be calculated at checkout based on your location. Delivery times may vary depending on the destination. Please note that international orders may also be subject to customs fees and import duties, which are the responsibility of the customer.

100cm Width Cane Webbing Delivery

Due to the size and the specific courier requirements, cane webbing with a width of 100cm cannot be delivered next day. We aim to dispatch these larger items as quickly as possible, but please allow additional time for delivery. We will provide an estimated delivery date at the time of your order.

Returns Policy

30 Day Returns

We want you to be completely satisfied with your purchase from Westfield Rattan. If you are not happy with your purchase, you can return it, unused, within 30 days of receipt for a full refund. The return postage however will be at your discretion due to us covering the initial payment, and we aim to process your return as quickly as possible.

Returning Parcels

If a delivery attempt is made and the parcel is returned to us due to being unclaimed or an incorrect address, you will be responsible for covering the postage costs for the parcel to be resent. Free delivery is only applicable to the initial shipment.

Thank you for choosing Westfield Rattan. We are dedicated to providing excellent customer service and high-quality cane webbing products. If you have any questions about our postage and returns policy, please do not hesitate to contact us.